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You can reach us via the email address shown below (displayed as an image to prevent spam). We strive to reply to all emails promptly. However, email messages can occasionally fail to reach the inbox. If you don’t receive a reply, please resend your email. Additionally, be sure to check our FAQs for quick answers to common questions.

COMMON QUESTIONS

Top 10 most popular questions and answers from our customers

Here, we’ve listed the top 10 most frequently asked questions from our customers. For more questions and answers, be sure to visit our FAQs page.

Do you offer a free plan?

Currently, we don’t offer one, but it’s something we may consider in the future. We’ve designed our pricing to be as accessible as possible while ensuring we can maintain a sustainable business.

We primarily serve professionals and businesses—ranging from freelancers and startups to established companies—who rely on us for dependable service. Keeping our operations sustainable allows us to continue delivering the quality and reliability they count on.

My company would like to trial your service. Is this possible?

Yes, we can offer a trial of our service upon request. Please contact us via email and let us know some information about your use-case and how many credits you would need for the testing. We will then activate a 15-day trial subscription, allowing you to test our service. Once the trial ends, you can purchase a subscription directly from the dashboard. Alternatively, if you are satisfied with the results before the trial expires, simply reach out to us and we will cancel the trial subscription early. If you require a custom plan for higher volumes, please share your requirements with us, and we will be happy to assist you.

Do you offer discounts for early-stage startups?

Yes, we offer special discounts for early-stage startups. If your startup has not yet received any seed round funding, we can provide a significant discount for the first year to help you get started and grow your business more effectively. Please contact us for more details.

Can I change my subscription plan (upgrade or downgrade)?

Yes, you can easily upgrade or downgrade your subscription plan at any time.

Please note that if you downgrade from a yearly plan to a monthly plan, proration is not available for the remaining period of your current subscription. Instead, the full amount of the new monthly plan will be charged immediately upon confirming the change. To avoid losing any unused time, we recommend making this change a few days before the end of your current billing period.

For upgrades from a monthly plan to a yearly plan, proration will be applied automatically, meaning any unused time from your current monthly plan will be credited toward the cost of the yearly plan. If you change plans within the same interval (e.g., from one monthly plan to another monthly plan or from one yearly plan to another yearly plan), proration will also be applied. Additionally, when making changes from the dashboard, we provide an estimation of all details, including the new pricing, proration adjustments, and the total amount due. This lets you review all details before confirming the change.

When I change plan, is it done immediately or on next billing?

All changes to your subscription plan are applied immediately at the moment you confirm the change on the dashboard. For example, if you downgrade or upgrade your plan on the 15th day of the month, the new plan will be activated immediately upon making the change.

What happens if I exceed my monthly credits quota?

On the Basic plan, service usage will be interrupted until the monthly credits are reset. On the Startup plan and higher, we allow for overages (priced per extra credit, with rates varying by plan), so you can continue using the service according to your configured maximum overage limit. Extra credit overages are then billed every 25 days, separately from the subscription plan.

What if I need a higher plan with more monthly credits quota?

Please contact us with your requirements so we can discuss a custom subscription plan.

What payment methods are supported?

For automated subscriptions, we use Paddle as our payment provider and merchant of records, it supports payments with major credit cards (Visa, Mastercard, American Express, etc) and PayPal. For custom and enterprise plans, we can support payments via Stripe (major credit cards) or wire transfer.

I am not happy with the service, do you offer a refund?

Yes! We can refund you the full amount paid if you meet the following requirements: 1) you request the refund within 14 days from your first order; 2) it applies only to the monthly Basic plan; and 3) if you have consumed less than 1,000 credits. We strive to ensure your satisfaction.

Do you support Purchase Orders and custom invoices?

Yes, we support Purchase Orders (PO) and invoice billing only for yearly subscription plans (starting from Startup plan and up). Additionally, we can accommodate payments via wire transfers or major credit cards through trusted payment platforms like Stripe or Paddle.

Here’s how the process works: You let us know the yearly subscription plan you need to purchase, and we will send you a quote. Once you approve the quote, you can send us the PO, and we will immediately activate the subscription plan on your account, so you can start using our API services. After activation, we will issue and send you an invoice with NET30 payment terms.

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