Frequently asked questions

Currently, we don’t offer one, but it’s something we may consider in the future. We’ve designed our pricing to be as accessible as possible while ensuring we can maintain a sustainable business.

We primarily serve professionals and businesses—ranging from freelancers and startups to established companies—who rely on us for dependable service. Keeping our operations sustainable allows us to continue delivering the quality and reliability they count on.

Yes, we can offer a trial of our service upon request. Please contact us via email and let us know some information about your use-case and how many credits you would need for the testing. We will then activate a 15-day trial subscription, allowing you to test our service. Once the trial ends, you can purchase a subscription directly from the dashboard. Alternatively, if you are satisfied with the results before the trial expires, simply reach out to us and we will cancel the trial subscription early. If you require a custom plan for higher volumes, please share your requirements with us, and we will be happy to assist you.

Yes, we offer special discounts for early-stage startups. If your startup has not yet received any seed round funding, we can provide a significant discount for the first year to help you get started and grow your business more effectively. Please contact us for more details.

If you are the maintainer of an APIVoid integration at your SIEM, SOAR, or similar platform—such as Splunk or Fortinet—please reach out to us. We can offer complimentary access to a plan for your ongoing testing and seamless integration with our API services.

Yes, you can cancel your subscription at any time from the dashboard. The subscription will be scheduled to end on the next billing date, so you can continue using it until then.

Yes, you can easily upgrade or downgrade your subscription plan at any time.

Please note that if you downgrade from a yearly plan to a monthly plan, proration is not available for the remaining period of your current subscription. Instead, the full amount of the new monthly plan will be charged immediately upon confirming the change. To avoid losing any unused time, we recommend making this change a few days before the end of your current billing period.

For upgrades from a monthly plan to a yearly plan, proration will be applied automatically, meaning any unused time from your current monthly plan will be credited toward the cost of the yearly plan. If you change plans within the same interval (e.g., from one monthly plan to another monthly plan or from one yearly plan to another yearly plan), proration will also be applied. Additionally, when making changes from the dashboard, we provide an estimation of all details, including the new pricing, proration adjustments, and the total amount due. This lets you review all details before confirming the change.

All changes to your subscription plan are applied immediately at the moment you confirm the change on the dashboard. For example, if you downgrade or upgrade your plan on the 15th day of the month, the new plan will be activated immediately upon making the change.

On the Basic plan, service usage will be interrupted until the monthly credits are reset. On the Startup plan and higher, we allow for overages (priced per extra credit, with rates varying by plan), so you can continue using the service according to your configured maximum overage limit. Extra credit overages are then billed every 25 days, separately from the subscription plan.

Please contact us with your requirements so we can discuss a custom subscription plan.

If the payment fails, you should update your payment method. Re-adding the same card after ensuring sufficient funds are available can also resolve the issue. Once the payment method is updated, the system will immediately retry the payment. If the payment is not successfully processed within 7 days, the subscription will be automatically canceled.

Yes, subscriptions will automatically renew every month or year, depending on the plan you choose. For enterprise customers or businesses requiring custom pricing and invoice billing, subscriptions will be created manually, and in such cases, they will not renew automatically.

For automated subscriptions, we use Paddle as our payment provider and merchant of records, it supports payments with major credit cards (Visa, Mastercard, American Express, etc) and PayPal. For custom and enterprise plans, we can support payments via Stripe (major credit cards) or wire transfer.

Yes! We can refund you the full amount paid if you meet the following requirements: 1) you request the refund within 14 days from your first order; 2) it applies only to the monthly Basic plan; and 3) if you have consumed less than 1,000 credits. We strive to ensure your satisfaction.

We provide a pricing calculator tool on the pricing page. Simply add the API services you plan to use and, for each one, specify the number of API calls you need to perform each month. Then, click the "Show Suggested Plan" button to receive a recommended plan based on your submitted usage.

Yes, you can check the service status from here. On average, our service uptime is 99.9%.

No, we do not store or share the data sent on our API services. The data sent on our APIs is processed in real-time: you send the API call, our system processes your request (without storing the data processed) and returns the JSON response, that's all. With exception of domain names, such as google.com or gmail.com, sent on the following API services: Domain Reputation API, Domain Age API, Domain Info API, URL Reputation API, Site Trustworthiness API and Email Verify API. In these cases we may store only the domain name or subdomain such as www.google.com or gmail.com for further analysis and we may share it with cybersecurity companies to improve the detection of new threats.

If an API service operates with sessions (e.g., it returns a session ID that must be periodically checked until its status is set to 'completed'), our system may temporarily store this session and its details, along with the final JSON data, typically for a few hours. This temporary storage enables you to check the session status and download the completed JSON report once it is ready. Additionally, for debugging purposes, we may temporarily store API HTTPS requests on Google Cloud Monitoring and Logging (formerly known as Google Stackdriver). This includes only the API endpoint URL and the request and response headers; the JSON payload and response body are not stored. This logging helps troubleshoot issues, such as when a user reports an HTTPS request error for a specific API request.

We understand that larger companies often have stringent security and compliance requirements. Don’t worry—we’re here to assist with any security checks or documentation to ensure our service meets your needs. Please note that custom procurement services and security questionnaires are available exclusively for yearly plans under our Business and Enterprise tiers.

You need to first contact us via email using the same email address associated with your account on APIVoid service, and within 30 days, we will delete your APIVoid account data. Important: make sure you do not have an active subscription before requesting your account to be deleted.

Please note that we cannot remove payment, quote and invoice-related data created and stored on Paddle (our merchant of record), as Paddle is responsible for managing that type of data. The same applies to payments, quotes and invoices created through Stripe or PayPal—we cannot remove this kind of data. This also applies to custom payments, quotes and invoices issued directly by our company, as our tax manager must retain this data to comply with Italian tax laws.

Yes, we support Purchase Orders (PO) and invoice billing only for yearly subscription plans (starting from Startup plan and up). Additionally, we can accommodate payments via wire transfers or major credit cards through trusted payment platforms like Stripe or Paddle.

Here’s how the process works: You let us know the yearly subscription plan you need to purchase, and we will send you a quote. Once you approve the quote, you can send us the PO, and we will immediately activate the subscription plan on your account, so you can start using our API services. After activation, we will issue and send you an invoice with NET30 payment terms.